Return & Refund Policy

1. Eligibility

Alveron Fashion accepts claims for review when an item arrives damaged or the customer receives an incorrect item.

Customers must contact support within two calendar days of receiving their order. They should provide:

• Their order number.
• Clear photographs of the damage or incorrect item.
• Additional information reasonably required to investigate the claim.

An unboxing video may be requested where helpful, but is not an absolute requirement when the issue can otherwise be verified.

2. Exclusions

Under Alveron's standard policy, claims are not accepted for:

• Change of mind.
• Personal preference when the delivered item matches the order and listing.
• Incorrect size selection by the customer.
• Damage caused by customer use, washing, alteration or mishandling after delivery.

These exclusions do not deny remedies that are legally required.

3. Review and Resolution

Submitting a claim does not automatically guarantee approval. Alveron will review the evidence and communicate the outcome.

For an approved claim, the resolution may include a replacement where available or a refund, depending on the circumstances.

If an item needs to be returned or inspected, the customer will receive instructions from support. Please do not send an item back before receiving those instructions.

4. Contact

Contact support at alveronwears@gmail.com or +234 806 732 9838. You can also use our contact page or support page.

See also our Terms and Conditions, Shipping Policy and Privacy Policy.